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Released Media

Redemption Media Business News

2010 has seen a lot of changes for Redemption Media. We launched the year with a new name, new website, new location, and new standards for bringing you the best Web and Graphic design services in Australia.

We'll outline some of the changes below:

New Location and Business Name: Released Media

In late 2009 we relocated to Canberra, the national capital. Upon moving we decided to slightly alter our name from Redemption Media to Released Media.

Along with this name change comes an obvious change of domain name for our website address and email contacts.

Our new website address is www.releasedmedia.com.

Our new email addresses are: info@releasedmedia.com and support@releasedmedia.com.

GST Registration

As of January 1st 2010 we are also registered for GST so you are able to claim GST against invoices that we send you, according to the correct GST amount shown.

For GST purposes our ABN is: 54 931 695 396

Support Changes

One of the most important changes we have made this year is to our customer support process.

To ensure our customer support is in the highest bracket of industry standards we are moving away from standard email support to web-based customer support ticketing through a support page on our website.

This process will ensure that all requests for support are handled in a professional and timely manner.

As a client you will be able to login to the support secure zone and log a support ticket or view your entire support history, or re-read any support requests and all replies, all grouped together in individual support cases.

This new way of providing customer support will streamline the process and provide a better experience, and a more helpful service, for the benefit of everyone.

You will receive an email later in the year detailing how to use the new support portal.

New Website: www.releasedmedia.com

We recently rebuilt and launched our new website www.releasedmedia.com.

Over the next year our new website will increasingly become the portal for all our clients to access information about their products and services with customer support ticketing and history, invoice and payment history, requests for new services, help wiki and more to come.

We're exited about our new improved website, and the increase in workflow and information that will be available to all our clients through this portal.

New Email Contacts

With the change to our domain name comes a change to our email contact addresses.

The following email addresses are now in use:

For all information and non support queries, please email:

info@releasedmedia.com

For all support related requests please email:

support@releasedmedia.com